Service terms

Prices on our website are starting prices. Before any work begins, you get a written quote with the price, what is included and the timeline. Texas sales tax is added to quotes and invoices. Estimates in our quote form are only estimates until we confirm them.

• Websites, online stores, apps and branding: 50% deposit to start, the balance when the work is ready to launch or hand over.
• Tap cards: deposit to start, the balance when you approve the card proof, before printing.
• You pay through a secure Square invoice link, by card, Apple Pay, Google Pay or bank transfer. We don’t add a card fee.
• Late payments: 1.5% a month on the unpaid amount (at least $15), and work or launch may pause until it is paid.

You provide your logo, text, photos and product details, unless your quote says we provide them. Online stores: you send product photos, names, prices, options and descriptions, or add our photo and description services. The timeline starts when we have what we need. If a project waits on you for more than 30 days, it pauses.

Each package includes a set number of revision rounds: Start 1, Pro 2 and Z 5 (Shop Start 1, Shop Pro 2, Shop Z 5). One round is one combined list of changes from one point of contact. Extra rounds are $75 an hour or quoted separately.

We fix anything we built that stops working as designed, free, during your package’s fix period: 14 days for Start, 30 days for Pro and 60 days for Z. After that, Website care covers it.

Once your project is paid in full, you own the final design and the content we create for you. Your domain, email, store and payment accounts are set up in your name. We may show finished work in our portfolio, and you can opt out in your agreement.

Either side can cancel in writing. The deposit is non-refundable once work begins. If you cancel later, you owe the amount for the stage the project has reached, as set out in your agreement. If we cancel for reasons on our side, we refund anything paid for work not yet delivered.

• Cards are made to order and usually ship 3 to 5 weeks after you approve the proof and pay. Delivery takes a few more days after the cards ship.
• Printed colors, foil and engraving can look slightly different from the proof on a screen.
• We replace cards with a defective chip or print during the fix period.
• Tap Start and Tap Pro include 1 year of page upkeep (changes and tap numbers). After that, upkeep is optional: $9 a month, $90 a year, $15 per change, or free with any Care plan. Your page never turns off and needs no subscription: without upkeep it stays as it is, without changes or tap numbers.

Square or Shopify bills you directly for your store plan and card processing fees. Your store and account are in your name.

Care plans are billed monthly by automatic payment, and you can cancel any time. Unused change time doesn’t carry over on Care and Care Pro. On Z Care, unused time carries over for one month. Extra time is $65 an hour for members and $75 an hour without a plan.

One code per request, applied to the package it is made for. Codes can’t be exchanged for cash. Founding client pricing is for our first five clients, in exchange for permission to show their project and honest feedback about working with us.

We don’t guarantee search rankings, traffic or sales. Our total liability is limited to the amount you paid for the project. Texas law applies, and any dispute is handled in Bexar County, Texas.